Its purpose is to gain feedback about your experience with that organization. Not every company will conduct an exit interview. However, over 90% of Fortune 500 companies complete exit interviews, suggesting that the interview does provide essential feedback. For those that do, this leaving formality predominately benefits the organization. Recruiting and training new employees is costly, and employers like to know how to improve employee retention. Going to this interview prepared and composed shows the employer your maturity, a willingness to discuss matters openly and what an asset you were to the organization. It might be with an HR representative, your in-line manager, or both. The format of the interview will also vary. Some organizations may conduct face-to-face interviews, while others may ask you to fill out a survey form. Regardless of the location and format, the exit interview is nothing for you to be worried about. Just remember that it is a way for your previous employer to gain some understanding. It is not a reflection on you or your performance.
Exit Interview Don’ts
Do not go with anger. Your departure may not be amicable. You may be deeply frustrated with your time at that organization or unhappy with the terms of your exit. But it is still important to act professionally and composed. If you do have a lot of anger or things you want to say out loud then vent to a friend or write it down and throw it away. Do not talk about anything that makes you feel uncomfortable. This interview is an opportunity for the organization to gain feedback. If they ask you questions that you do not want to answer then simply say, “I do not feel comfortable talking about that. Can we move onto the next question, please?” Do not boast about your new role. It may be tempting to talk about how amazing your new company is and all the new benefits you’ll be receiving. But remember, your current organization may be one of your references. You don’t want to sour the situation. However, if part of the reason you are moving to another company is that they have a better package, let your interviewer know that was a deciding factor for your move.
Exit Interview Dos
Do take the interview seriously. When attending this interview, you are still part of that organization. You may have already mentally left, but they are still your employer. Act professionally and courteously until your very last minute. Do give constructive feedback. This interview is not for pointing blame or highlighting everything you dislike about your place of work. However, if you are not happy with their employee development program, let them know and back your claim with facts. For example, “The employee development program could be improved by having more mentoring sessions/feedback/targeted goal setting. Competitor A’s program looks like this. Perhaps this organization could benefit.” Do write notes before. If there are specific points you want to mention, have the notes written down along with a reminder of the evidence to support them. Making notes will also help you to remain and calm and collected. If your departure is not a happy one, having an outline of what you want to say should help to stop you from saying anything inappropriate or emotionally charged. Do remain professional at all times. Your reference may depend on it. Staying professional and keeping to the facts will influence your interviewer to do the same. If you act unprofessionally and make hurtful comments, the interviewer may be tempted to act in kind on your reference. Do say thank you. Take the time to thank your interviewer for the opportunity to discuss your employment. At the end of the interview, say thank you for your time at the organization and all the opportunities it provided. Whether your experience was good or bad, there is always something to be learned. It is important to be thankful for these experiences. Career exploration is part of your career development. Everything you learned in that role will help you in your future.
Top Exit Interview Questions
1. What Made You Decide to Leave This Organization?
While it may be tempting to list every single thing that made you want to leave your job, your HR officer does not want to know that someone kept moving your food or that your work neighbor made too much noise. Highlight one or two practical reasons that impacted your decision. These reasons could be personal development, financial, flexible working hours or simply that your new workplace is closer to your home. With this question, your HR representative is trying to establish if your leaving is because of:
Abuse of power Serious problems with co-workers Working conditions Personal reasons
Example Answers
or
2. What Factors Influenced Your Acceptance of This New Role?
Be honest, but not petty. Work environments are constantly changing and evolving. If your current organization has not updated its values or policies, then this feedback is essential. Most businesses will not make changes unless there is substantial evidence to back it. These exit interviews allow HR to find patterns, thus allowing them to make the appropriate alterations. You are under no obligation to divulge all your deciding factors. Choose one or two that you think will help the organization improve themselves in the future.
Example Answers
or If your answer is ’no’, give suggestions about what support you would have liked and when. If there is a particular incident where you felt that you were not offered any support and it affected your work, mention it but keep it impartial.
Example Answers
or If you resigned because you wanted a promotion and a pay rise, find a constructive way to say that. It is also ok to say that there was nothing they could have done. If you are moving or want a fresh start, then nothing could have kept you there. If you are leaving for reasons entirely out of their control, let them know.
Example Answers
or
5. What Did You Like Most About Working Here?
Stick to the positives with this question as the follow-up is usually what you disliked. Your answer may help them to write the job posting. But it also keeps things lively and lets your employer know that they have done some things right.
Example Answer
6. What Did You Dislike Most About Working Here?
It may be tempting to reel off a list of grievances, but keep everything constructive. Was it a personal dislike or something that others have expressed displeasure for also?
Example Answer
7. Did You Have a Good Relationship With Your Manager?
Generally speaking, these interviews are private. Information should only be shared to improve the organization, so your manager should not find out what you said. If you had a good working relationship, tell the HR representative why. If your manager was awful, then HR has a right to know. It could be that the organization has already received complaints, and they are trying to find out more information. Remember, be respectful and professional with the words you choose.
Example Answers
or
8. Did You Find the Career Development Process Helpful?
A majority of people leave their current positions because of a lack of career development. If this was a contributing factor to you leaving, let them know that they should be helping employees with their career strategies.
Example Answer
9. Would You Ever Consider Coming Back to This Organization?
This is essentially a yes or no answer, but your interviewer may ask you to expand. Depending on your answer, it may open a dialogue to negotiating your stay or return. If you say that you might return if the company culture changed and your pay increased, then be prepared for HR to work with that. It may not happen in every exit interview, but if your company values you as an employee, they will do what they can to keep you. If your answer is ’no’ and all your previous answers have indicated that you really didn’t enjoy your experience, then keep it simple.
Example Answers
or or
10. Do You Have Any Other Issues You Would Like to Address?
This is not the time to talk about how Suzie stole your apple from the fridge. But if there are other pressing matters that contributed to your resignation, mention them now. Remember that these issues need to reflect a flaw in the overall business. Small, personal grievances are not ideal for exit interviews. Airing situations that irked you, but are no interest it top-level managers, will only make you look petty and on a power trip.
Example Answers
or
Final Thoughts
While exit interviews predominantly benefit the organization, they can be almost therapeutic for the person leaving. It gives you a safe space to talk about the significant issues affecting your employment. On some occasions, it may lead to negotiations. On others, it may lead to an improved work environment for the future. Regardless of the outcome, remember:
Stay professional and composed. If it gets heated, take a deep breath and take a moment to regain your composure Stick to facts and provide evidence if necessary Arrive prepared Leave a great lasting impression
